Get help via phone at (866)900-9404 or email at ultrasound@mxrimaging.com.
Ultrasound Virtual Support 24/7
MXR Imaging, Inc. is the nation’s largest independent provider of diagnostic imaging equipment sales, service, and support.
Around-the-Clock Support
MXR’s technical expertise and consumer value are matched only by our enthusiastic response to customer service. Responding to your ultrasound service and repair requests is our top priority.
Our national ultrasound service and support network covers all major metropolitan areas. Our Ultrasound headquarters in Fishers, Indiana includes a large, state-of-the-art Technology and Logistics Center always ready to assist.
Technical Support
We understand the urgency of support needs and know that our exceptional 24/7 ultrasound technical support comes down to three things:
- The expertise to quickly solve the problem
- The people and resources to respond immediately
- No annoying telephone automated menus
We structure our phone, e-mail, and FaceTime technical support this way because we know how important it is to minimize your ultrasound machines’ downtime when something does go awry. Customers know that when a technical issue arises with their ultrasound systems, peripherals, or probes, we are a fast phone call away with 24/7 expert support to help troubleshoot the problem or arrange for an on-site service engineer, a replacement part, or an overnight hero kit.
Our expansive Technology and Logistics facility is fully stocked with the essential ultrasound products commonly needed. We train our technology engineers to ensure every system, part, probe, and peripheral we carry goes through our Quality Assurance process for evaluation, repair, reconditioning and test. And we train our customer service team to ensure we ship the right part the first time and you are up-and-running quickly.
Our ultrasound technical support team provides a pivotal link with customers and is part of the core value we deliver. MXR’s 24/7 technical support works synergistically with our ultrasound products, service plans, and training. So, when we tell our customers to expect perfection, they know we can deliver on the promise—day-in and day-out.
Contact us via phone at (866)900-9404 or email at ultrasound@mxrimaging.com
Customer Service
With over a decade of providing service, MXR Imaging has lead healthcare professionals with the industry’s best ultrasound service. MXR’s technical expertise and consumer value is matched only by our enthusiastic response to customer service. Their Customer Service Team is dedicated to provide excellent customer service, quality parts and competitive pricing. The MXR Imaging team is a trusted, dedicated partner providing customized solutions for all your ultrasound needs.
MXR Imaging’s Customer Service is available 6:00 am until 5:00 pm pacific time at (866)900-9404.
In-House Staff Empowerment Service Program
Through partnership and training, our Empowerment Service Program teaches your team to deliver its own quality onsite ultrasound service support.
Ultrasound Specialist Consultations
Do you think you would benefit from bringing an ultrasound specialist on board to help you plan the next step? Our specialists can help assess your current arrangement and your specific needs, moving forward. Together, we can determine what the best options are for your ultrasound systems and arrangement.
With so many options available in the world of ultrasound imaging machines, it can be hard to know where to start. Budget is a concern, but so are your facility’s intended uses for the sonography machines. There is no universal answer—it all depends on your present and future needs. MXR employs experienced ultrasound specialists and consultants that can help you plan the highest quality and most cost-effective solution.
Which Imaging Devices Will You Need?
There are numerous ultrasound machines on the market—each with different imaging capabilities. Some ultrasound machines are better suited for imaging cardiac, obstetrical, vascular, or in general radiology. Our ultrasound specialists will work with you to ensure the best fit for your needs.
Ultrasound Consultant Services
We take a consultative approach, guiding you toward a solution that meets the specific needs of your practice.
Our ultrasound specialists are there for more than product suggestions. Whether replacing an older unit, planning to provide a department with additional machines, or building out an entire imaging department, we can help you chart the best path forward. Contact us today using the form on this page.
Step-by-Step Ultrasound Technical Tutorials
Follow our detailed video guides for expert instructions on servicing and maintaining the GE, Philips, and Siemens systems featured below.
Probe Care Handling
GE Logiq E9
GE Logiq S8
GE Vivid E9
GE Voluson E8
GE Voluson E10
Philips iU22 & Philips iE33
Philips Epiq 5 & Philips Epiq 7
Siemens S2000 & Siemens SC2000
On-Demand Ultrasound Technical Training Webinars
Strengthen your team’s technical proficiency with our extensive library of recorded expert-led webinars. These in-depth sessions offer the technical depth and field-tested strategies required to master equipment maintenance and ensure diagnostic precision for your imaging assets. Our on-demand curriculum allows you to learn from industry veterans with decades of field perspective, providing the tools needed to maintain the highest standards of machine care.
In-Depth Training and Technical Support Sessions:
- System Specific Service Training: Access a comprehensive webinar series for major platforms, including a 3-part series on the GE Logiq/Vivid E9 and detailed 75-minute sessions on Philips Epiq 5 & Epiq 7 system architecture, image formation, and power subsystems.
- Strategic Probe Management: Learn to implement a patient-centered probe management program designed to identify financial risks, reduce repair costs, and extend the life of your probes.
- Image Quality Verification: Master the use of ultrasound phantoms to systematically evaluate and resolve poor image quality complaints from the field.
- Foundational Technical Knowledge: Start with our “Ultrasound Basics” webinar, a one-hour session that serves as an ideal entry point for those new to the industry or as a prerequisite for advanced instructor-led courses.
Our webinars are led by renowned industry instructors who utilize real-world data and statistics to help you optimize the performance of both new and refurbished radiology equipment. These on-demand sessions offer the mastery required to maintain diagnostic excellence and lower long-term repair costs.
Ultrasound Equipment & Services
Console Ultrasound Repair
Expertly trained field engineers provide nationwide on-site repair for console systems. As an approved service vendor for most major OEMs, we work to ensure your equipment performs to original specifications.
Portable Ultrasound Repair
We provide fast and easy depot repair with free evaluations and flat-fee pricing for major brands including SonoSite and Philips. Our streamlined process includes a specialized fast-track option for SonoSite systems to return your equipment to clinical use as quickly as possible.
Customer Service & Technical Support
MXR’s technical expertise and consumer value are matched only by our enthusiastic response to customer service.
Clinical Engineering Training
Formal hands-on training is available at our dedicated facility for in-depth technical mastery. Our classes cover multiple manufacturers and models, taught from a service engineer's perspective for biomedical and clinical engineering teams. All courses have ACI CEU value.
Ultrasound Parts Sales
Access a massive inventory of ultrasound parts certified to meet OEM standards. We offer same-day or overnight shipping from our national distribution centers to minimize your department's downtime.
