Maximize equipment uptime and reduce total cost of ownership with MXR Imaging’s expert ultrasound repair services and technical solutions for your diagnostic ultrasound equipment.
Maximize your uptime and extend the life of your ultrasound machine with MXR Imaging’s portable repair solutions. We provide medical facilities with a streamlined, flat-rate alternative for out-of-warranty and in-warranty portable systems, helping you avoid the high costs and long wait times typically associated with OEM repairs. Whether you need a rapid Fast Track fix or a comprehensive evaluation, our ISO-certified facility is equipped to return your ultrasound equipment to peak performance quickly.
Our service center provides expert repair capabilities for the industry's most widely used portable ultrasound systems, ensuring your imaging equipment remains a reliable asset for your facility.
We provide comprehensive repair services for the following SonoSite portable models:
Our technicians specialize in the repair of GE Logiq, Vivid, and Voluson portable units:
We offer flat-rate repair solutions for specialized Philips portable ultrasound models:
As an industry leader in ultrasound repair, MXR Imaging holds ISO 13485:2016 certification. This means our repair processes meet the rigorous quality management standards required for medical device manufacturers. When you choose MXR, you receive a level of workmanship and quality assurance that matches or exceeds OEM standards.
We understand that a solo practitioner, a multi-site specialty group, and a large hospital system have different workflow and budgetary needs. MXR provides tailored solutions designed to scale with the size of your organization.
Maximize your budget and minimize the high cost of ultrasound machines with our 40-60% savings compared to OEM pricing. We focus on personal service to get your single unit back into rotation quickly.
Streamline your equipment management across various locations with standardized flat-rate pricing and centralized tracking for all your portable assets.
Scale your fleet maintenance with national service support, a robust inventory of ultrasound parts, and customizable service agreements that fit complex institutional requirements.
Our partnership doesn't end with a single fix. MXR Imaging is a single-source provider for your entire ultrasound department.
Our fast, easy portable ultrasound service center solution provides you with a quality, cost-effective repair alternative for your diagnostic ultrasound machine. The Flat-Rate Program allows for immediate repair of your portable system by eliminating the need for lengthy formal evaluations and constant quote cycles.
Choose the repair path that fits your facility’s specific workflow and equipment brand.
Fast Track Program(SonoSite Only) |
Straight Repair Program |
Portable/Probe Program(SonoSite Only) |
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The Fast Track Program eliminates the need for a formal evaluation and quote; this program allows you immediate repair for your portable system. Contact us for your RMA number and send in your system today with your PO valued at the flat rate repair price. We repair your portable within days and return it back to you. |
Available for all supported brands (GE, Philips, and SonoSite). Send us your portable system; we will assess and quote the repair promptly. Once you approve the quote, we repair your system promptly and return it to you. | Send us your portable and your corresponding SonoSite probes and we will assess and quote your probes and portable at no cost. Once we receive your approval, we repair and return your portable and your probes back to you. |
*Upon order of SonoSite portable repair, we will evaluate its corresponding probes at no cost.
**Portable Evaluation fee of $750 waived upon receipt of repair order.
Getting your sensitive diagnostic imaging equipment to our facility is simple and secure.
Ask about our ‘Try Us’ Campaign to get $500 off your first portable ultrasound repair service use–for our Medical Facility customers only. Choose the repair path that fits your facility’s specific workflow and equipment brand:
There is a 90-day warranty on repaired portion of the system. MXR Imaging is not responsible for the portion of the system that is not repaired at our facility.
Flat Rate Repair pricing correlates to the repair of a system whose parts and components are deemed repairable by MXR Imaging. Repairable parts and components exclude, without limitation, the following:
Unrepairable Systems: After performing a full system evaluation, if MXR The Imaging Solutions Company, cannot repair the portable system and/or the system issue falls under the exclusions listed above, we will notify the customer. We will deem the portable system unrepairable at the Flat Rate Repair price. If the portable system can be repaired by purchasing and replacing substantial parts (i.e. board replacement) the customer will be notified the portable system is deemed unrepairable at the Flat Rate Repair price and will be offered an alternative quote in cases where this is possible. It is at the customer’s discretion at that point to take one of two actions:
Repairable Systems: For those customers who have sent in their portable system for evaluation and their system is deemed repairable at the Flat Rate Repair price, the customer will not be charged the evaluation fee ($750) if the customer proceeds with the repair at the Flat Rate Repair price. However, if an MXR evaluation deems a system repairable and the customer decides NOT to proceed with the Flat Rate Repair, we will charge the customer an evaluation fee of $750.
MXR Imaging, Inc. is the nation’s largest independent provider of diagnostic imaging equipment sales, service, and support.
Trust your portable ultrasound repairs to the experts who prioritize your budget and your patients.
